FREQUENTLY ASKED QUESTIONS
• What’s the problem and can you give me an estimate over the phone?
We do not diagnose problems or provide repair estimates over the phone. Our training and expertise can give us an educated idea as to what may be the problem with your vehicle from any symptoms you describe to us over the phone. However, before we can give you an estimate of how much it’s going to cost to repair the problem, we need to have an accurate diagnosis as to what the problem is. In order to do this, we need to visually inspect your car and conduct tests necessary to isolate the source of the problem. Only then can we provide you with an estimate for the solution based on the evidence that was gathered during the testing process.
We are able to provide estimates for most maintenance services such as oil changes and scheduled maintenance/major services over the phone.
• I’ve had the codes pulled at an auto parts store – what’s the cost to fix them?
Computer codes do not provide a definitive diagnosis of a problem, but are general indicators of where to begin looking. Just as a thermometer tells you that you have a fever of 102°, you need a professional – a doctor – to tell you why you have a fever, and therefore how to cure it. Computer codes are only the start of any diagnostic procedure, and it takes a professional – a technician – to correctly diagnose how to fix the problem, using the computer codes as a starting point. An accurate diagnosis will require a visual inspection of the vehicle and testing to more accurately pinpoint the source of the problem before we can provide an estimate for any repair. Please contact us to schedule an appointment.
• Do you charge a diagnostic fee?
Our standard diagnostic fee is $100. If you would like us to repair any problem identified by our diagnosis, we can waive a portion of the diagnostic fee if the work is authorized during the same appointment. Diagnostic fee for electrical problems may incur up to an additional $100.
• I’ve bought my own parts – how much would you charge to install them for me?
We do not install customer supplied parts.
• Does that work really need to be done?
We pride ourselves on not only our high standards but also on our ethical practices. When we inspect your vehicle and provide an estimate for work, we will prioritize any repairs according to safety, operation, maintenance, and cosmetic items. We will let you know which repairs are necessary for safety or vehicle operation and really need to be done now, or are maintenance items which we recommend but you may wish to delay for a short while, or simply cosmetic work. We will give you all the details you need to make an informed decision before authorizing any repairs or services for us to perform.
• Why should I bring my car to you, when I could get the work done cheaper somewhere else?
As the old adage goes, “You get what you pay for.” Sure, you could probably find someone that will do it for you cheaper, but more often than not, you’ll pay a price for the cheaper price you pay. When you’re looking to get your car fixed for the cheapest price possible, safety, parts, and the quality of work can get compromised. Short cuts are often taken to make up for lack of equipment, information, and technicians’ lack of experience – short cuts which frequently lead to almost immediately having to repeat or correct the same work, and even causing additional problems.
When you bring your car to us, you’re paying for experienced, ASE certified technicians who are up to date with the latest training, equipment and software, and take pride in accuracy and achieving the highest of standards. We only use top quality parts that meet or exceed manufacturers’ specifications. We operate a fully licensed and insured business. We follow national automotive industry standards and guidelines for parts and labor pricing, and we provide you with the best service possible at the lowest price that we can afford.
If you’re looking for cheap work, you’re welcome to look elsewhere. We make no compromise when it comes to quality. We aim to fix your car right the first time, and stand by our warranty if there’s ever a problem. Check us out online – our reputation speaks for itself.
• Do you warranty your work?
As a NAPA AutoCare Center, we provide customers with NAPA’s Nationwide Peace of Mind Warranty which covers NAPA parts and labor on qualifying repairs and services for 24 months / 24,000 miles. Honored at more than 14,000 locations nationwide, you can trust that there’s a NAPA AutoCare Center nearby to help if you ever experience a problem with a covered repair. For warranty service outside a 25 mile radius from your original repairing location, contact the NAPA AutoCare Warranty Administrator at 800-452-NAPA (6272). For warranty service inside a 25 mile radius from your original repairing location, please contact your original location for service. For further details on NAPA’s Nationwide Peace of Mind Warranty please see our Warranty page at www.alpineeuroauto/faqs/warranty
• My car’s dead! Do you have a tow service?
For towing service, please contact:
Connolly’s Towing 303-777-4239
L.S.T. Road Service 303-898-8779
If possible, please let us know when your vehicle is collected so that we have an estimate of when to expect your car.
• Do I need to make an appointment?
All repairs and service are by appointment only. Please call us at 303-286-1402 or use the contact form on our website to schedule an appointment. We ask that scheduled vehicles be dropped off to us as early as possible on the day of service so that we can make sure that you are served promptly. If you need your car back by a certain time, please tell us when you drop your car off, and we’ll make every reasonable effort to get it back to you by then.
• Can I drop my car off outside of business hours?
Our regular business hours are Monday – Friday from 8 am – 5:30 pm. We have a key drop facility available for drop off outside of business hours. Please complete and sign the Early Bird/After Hours Check-In Sheet located in the box to the right of the front door, place your keys with the Check-In Sheet in the provided envelopes and slot through the key drop. We will call you the following business day to confirm receipt of your vehicle.
• How soon can I get my car back?
Most service appointments such as scheduled maintenance, oil changes, and brake replacement can be completed the same day. With repair service where diagnosis is required, or if we are delayed for reasons out of our control (such as waiting for a part to be delivered), we will make every effort to get your car back to you at the earliest possible, and will keep you updated with when we anticipate completion of your repairs.
• Can I wait while you work on my car?
For most service and repair appointments, we ask that you leave the vehicle with us. For shorter services such as oil changes and brake pad replacement, you’re welcome to wait in our office and enjoy complementary tea and coffee. We are also within walking distance of several coffee shops and restaurants. We cannot guarantee a finish time for waiting customers, especially if parts need to be ordered or installed. Please advise if you will be waiting with your vehicle when scheduling your appointment.
• Do you have a shuttle service?
Yes. We have a shuttle service available by prior arrangement for local destinations. Please request when making your service appointment.
• Do you have a loaner car?
We do not have a loaner car; however, we are happy to arrange a rental car reservation for you with our preferred rates with Enterprise. Please request when making your service appointment.
• What forms of payment do you accept?
We accept Visa, MasterCard, Discover, Debit, Personal and Company Check. Any returned checks will incur a $50 fee.
• Do you offer payment plans?
No, we do not offer any payment plans. All vehicles must be paid for in full before being released.